6 Ways to Stop Being “The Worst Customer Ever”

This guy isn’t doing anything terrible… yet
Me reinventing “air” so I can get a good customer service review.

“In addition to being fellow human beings, they are also consumers in their own down time, and they are looking out for your best interests far more often than you think.”

Can’t we all just get along?
Using space-age technology to keep tire air stable.
Candace didn’t cause your internet outage, so please don’t scream at her.

1. Stop Assuming that A Person’s Job Defines the Entire Person

Your waitress probably has a life outside of the restaurant, and you probably don’t know anything about it. Maybe she’s in medical school, working her way through college and will someday be your doctor. She may be brilliant and just a few short years away from discovering a cure for a disease. During my time in the Air Force, I worked with (and was one of) a number of young people who were analyzing national intelligence during the day and working retail jobs at night.

“I know there are a million people in line behind me, but I have chosen this particular moment to be ridiculously needy and demanding.”

2. Stop Confusing the Employee for the Corporation

Don’t scream at a customer service person for adhering to a corporate policy. Yes, it is possible that the policy is senseless or unfair. Your customer service worker has nothing to do with that, and probably does not have the power to change it.

3. Stop Adopting Such an Adversarial Attitude

All that people in customer service positions want is for their interaction with you to go as smoothly as possible. They actually want to help you, if you’ll only let them. In addition to being fellow human beings, they are also consumers in their own down time, and they are looking out for your best interests far more often than you think.

“I agree with you, sir. Socks SHOULD come in threes in case you lose one…”
“You do know that this uniform shirt doesn’t mean that I have sworn a blood oath to this company, right?”

5. Stop Trying to Be the Exception to Everything

Some people take a special pride in wrestling any sort of special treatment from a retailer or service provider. Stop that. Try instead being the pleasant but nondescript customer who just carries out their transaction in a normal fashion.

6. Stop Acting Like Your Patronage is a Special Personal Gift

We had an ongoing joke when I worked at Home Depot about people who would threaten to go to Lowe’s. I’ve got bad news for you, folks. Most retail workers in big chain stores like those don’t make commission, so it doesn’t hurt their paycheck or their feelings one bit when you take your business to the competitor.

“I come here all the time, and you’re not willing to make an exception to every policy for me?! Rude!”

Freelance Writer/Blogger/Editor, veteran, Top Rated on Upwork, former Medium Top Writer in Humor, Feminism, Culture, Sports, NFL, etc.

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